At Kaliyanei Lashes, we take pride in providing high-quality beauty products. Due to hygiene reasons, we do not offer refunds or exchanges for change of mind or incorrect purchases.

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We only accept returns for items that are damaged in transit or faulty. If you receive a damaged or defective product, please contact us at support@kaliyaneilashes.com.au within 7 days of receiving your order, including your order number and photos of the damaged item.

• Order Processing:
  Orders are processed and dispatched within 1-3 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with tracking details once your order is on its way.
  

• Shipping Provider:
  We ship through Australia Post and international courier partners depending on destination.
  

• Shipping Destinations:
  ‎ We ship to:
  . Australia
  . United States of America
  . Canada
  . United Kingdom
  . New Zealand
  

• International Shipping Rates: International shipping rates are calculated automatically at checkout based on destination, package weight, and delivery method.
  
  
• Customs, Duties & Taxes: International orders may be subject to import taxes, customs duties, and fees once the shipment reaches your country.These charges are not included in our product prices or shipping fees. All customs fees are the responsibility of the customer. We are unable to control or predict these fees. If a package is refused due to customs fees, refunds will not be issued.
  

• Shipping Costs (Australia):
  Standard Shipping $10.95 (2-8 business days)
  Express Shipping $14.95 (1-4 business days)
  Free Shipping over $60 AUD
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• Shipping Costs (International):
  Standard Shipping $34.50 (5-9 business days)
  Express Shipping $46 (3-6 business days)
  Delays may occur due to customs or local postal services.
  
  
• Delivery Time Frames
  Standard shipping times vary based on location. Rural areas may experience longer delivery times than metro areas.
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• Tracking Information
  Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow up to 24 hours for the tracking link to activate.
  

• Lost or Stolen Parcels
  We are not responsible for lost or stolen parcels once your order has been dispatched. If your parcel has not arrived within 30 business days, please contact us . We’ll assist with a courier investigation.
  

• Incorrect Address
  If an incorrect address is provided at checkout, any redelivery or redirection costs will be at the customer’s expense. Please double-check your address before completing your order.

• Packaging
  All Kaliyanei Lashes orders are carefully packed in protective, eco-friendly materials to ensure your lashes arrive in perfect condition. We take pride in creating a beautiful unboxing experience.
  
  

For any questions or concerns, please contact us at support@kaliyaneilashes.com.au