Hygiene Policy

Due to hygiene reasons, false lashes, adhesives and opened beauty products cannot be returned for change of mind.

Change of Mind Returns

We do not accept returns or exchanges for change of mind. Please choose carefully.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the item
• Description of the issue

We will work quickly to resolve the issue for you.

Refund Processing

Once your return is approved, refunds are processed back to your original payment method.

Please allow 3–10 business days depending on your payment provider.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or faulty:

• False lashes once opened or used
• Adhesives
• Opened beauty products
• Gift cards