At Kaliyanei Lashes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website or make a purchase from our store.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal Information:Name, email address, phone number, billing/shipping address and payment details.
- Order Information: Purchase history, order details and transaction records.
- Website Usage Data: IP address, browser type and browsing behaviour on our site (collected via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including payment verification, shipping and order confirmations.
- Improve our website, products and customer service.
- Send marketing emails and promotional offers (you can opt out at any time).
- Prevent fraud and ensure the security of our website.
3. Payment Security
All transactions on Kaliyanei Lashes are processed securely through third-party payment providers. We do not store or have access to your full payment details.
4. Sharing Your Information
We respect your privacy and will never sell, rent or trade your personal information. However, we may share data with:
- Service providers(e.g., payment processors, shipping companies) to fulfil orders.
- Legal authorities if required by law or to protect our business from fraud or illegal activity.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, track website traffic and improve functionality. You can disable cookies in your browser settings, but some site features may not work properly.
6. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you.
- Update or correct your personal details.
- Opt out of marketing emails at any time.
- Request the deletion of your data, subject to legal and business requirements.
To exercise these rights, contact us at support@kaliyaneilashes.com.au
7. Data Security
We take appropriate security measures to protect your personal information from unauthorised access, loss, or misuse. However, no online transmission is 100% secure, and we encourage you to protect your login credentials. If you provide us with your credit card information, it will be encrypted using Secure Socket Layer (SSL) technology and stored with encryption to ensure the highest level of security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website means you accept the revised policy.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please reach out to us at:
Email: support@kaliyaneilashes.com.au
WhatsApp: 0403720045
Your privacy is important to us, and we are committed to safeguarding your information. Thank you for trusting Kaliyanei Lashes!
