We’re here to support your Kaliyanei experience

At Kaliyanei Lashes, we take pride in delivering high-quality lash products and a seamless shopping experience. Due to hygiene reasons, we’re unable to accept returns or exchanges for change of mind or incorrect purchases.

If there’s ever an issue with your order, our team is here to help.

For any questions or concerns, please contact us at support@kaliyaneilashes.com.au
We aim to respond within 24–48 hours.

• Delivery Time Frames
  

  • International: Delivery time varies by country and may be affected by customs clearance.

  • Order Processing: Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays).
    You will receive a shipping confirmation email with tracking details once your order has been dispatched.
    ‎
  • Shipping Provider: We ship through Australia Post and international courier partners depending on destination.
    
  • Shipping Costs: Standard Shipping $10.95 (2-8 business days)
    Express Shipping $14.95 (1-4 business days)
    Free Shipping on order over $60 AUD
    
    
  • Shipping Costs (International):
    Standard Shipping $34.50 (5-9 business days)
    Express Shipping $46 (3-6 business days)
    Delivery times may vary due to customs processing or local postal services.
    
    
  • Customs, Duties & Taxes: 

    International orders may be subject to customs duties, import taxes, or fees once the shipment reaches your country. These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

    We are unable to control or predict these charges. If a parcel is refused due to unpaid customs fees, refunds will not be issued.

    
    
  • International Shipping Rates:
    International shipping rates are calculated automatically at checkout based on destination, package weight, and delivery method.
    

   

• Tracking Information
  Once your order has been dispatched, you will receive an email with tracking details.
  Please allow up to 24 hours for tracking links to activate.
  ‎
• Lost or Delayed Parcels
  

  Once your order has been dispatched, delivery is handled by our courier partners.

  If your parcel has not arrived within 30 business days, please contact us and we will assist with a courier investigation to help resolve the issue.

  
  
• Incorrect Address
  Please ensure your shipping address is entered correctly at checkout.
  If an incorrect address is provided, any redelivery or redirection fees charged by the courier may be passed on to the customer.
  

For any questions or concerns, please contact us at support@kaliyaneilashes.com.au

INTERNATIONAL SHIPPING

We proudly offer international shipping to select countries, including the USA, Canada, the United Kingdom, and New Zealand.