TERMS & CONDITIONS

Please read these Terms & Conditions carefully before using
the Kaliyanei Lashes website or placing an order.

1. GENERAL AGREEMENT

By accessing and using the Kaliyanei Lashes website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products. We reserve the right to update or modify these terms at any time without prior notice.

2. ORDERS

All orders are subject to product availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our discretion, including in the case of product or pricing errors.

3. PRICING & PAYMENTS

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept secure payment methods provided at checkout. Kaliyanei Lashes reserves the right to change prices at any time without notice.

4. SHIPPING

Shipping times, costs and delivery information can be found on our Shipping Policy page.

VIEW SHIPPING POLICY

5. RETURNS & REFUNDS

Please read our Returns Policy for information about eligible returns, damaged items and refunds.

VIEW RETURNS POLICY

6. INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, images, text, graphics and branding, is the exclusive property of Kaliyanei Lashes and is protected under applicable intellectual property laws. You may not copy, reproduce or use any content without our written permission.

7. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws of Western Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.

Shipping Policy

Everything you need to know about delivery, shipping costs, tracking and international orders.

1–3 Business Days

Orders are processed and dispatched within 1–3 business days.

Free Shipping

Free standard shipping on Australian orders over $60 AUD.

Worldwide Shipping

We ship across Australia and selected international destinations.

Tracking Included

Tracking details are emailed once your order has been dispatched.

Shipping Within Australia

Orders are processed and dispatched within 1–3 business days, Monday to Friday, excluding public holidays.

Standard Shipping 2–8 business days $9.95 AUD
Express Shipping 1–4 business days $14.95 AUD
Free Standard Shipping 2–8 business days Free Over $60 AUD

Delivery estimates begin after your order has been dispatched.

International Shipping

Kaliyanei Lashes ships internationally to selected destinations.

Shipping costs are calculated at checkout based on your delivery address and order weight.

International orders may be subject to import duties, customs fees or local taxes when they arrive in your country. These charges are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow up to 24 hours for the tracking link to become active.

Delivery & Packaging

Orders are carefully packaged to help protect your lashes during transit.

Delivery times may vary during busy periods, public holidays and customs processing.

Need Help?

For questions about shipping, delivery or tracking, we're happy to help.

We aim to respond within 24–48 business hours.

Contact Us